Last updated October 30, 2026

Privacy Policy

We are committed to protecting your privacy. This policy explains the information the NexusHealing website, student portal, and mobile app collect, how it is used and shared, how long it is kept, and the choices available to you.

Information We Collect

We may collect information you provide or create through the service, including your name, email address, phone number, profile photo, billing and purchase history, course and book access, learning and reading progress, session bookings, event registrations, signed agreements, support requests, feedback, and messages or questions you choose to submit.

Website-only Library features, when enabled for an account, may invite optional educational questions about wellness, the body, personal development, or spiritual reflection. Information a person chooses to submit to those website features is used to provide the requested response and is not used for advertising. The Library, Nexus, and Body Atlas are not included in the NexusHealing iPhone app.

We may also collect technical and operational information such as cookies, account and session identifiers, IP address and short-lived server request or error logs, browser and device type, operating-system and app versions, security events, notification tokens, and the consent-based portal activity described below.

How We Use Information

We use information to create and authenticate accounts; process purchases and support payments; provide portal, course, book, website-only Library, session, event, and recording features; save progress and preferences; deliver requested communications and reminders; provide customer support; prevent fraud and abuse; maintain service reliability; comply with legal obligations; and improve NexusHealing.

Mobile App And Push Notifications

If you allow notifications in the NexusHealing iPhone app, the app receives an Apple push token and sends it with a randomly generated app device identifier to NexusHealing so notifications can be addressed to the signed-in account. Notification registration also includes the device type, iOS version, app version and build, notification permission and delivery environment so we can manage registrations and troubleshoot delivery. The app does not use an advertising identifier. Notification permission is optional, and the app remains usable if you decline.

Push notifications may cover account activity, one-to-one bookings, events, course requirements, payment-plan status, waitlist openings, and newly available session recordings. We avoid placing sensitive health information, private messages, or payment details in notification text. You can turn notifications off in iOS Settings. The app also disables its server registration when permission is withdrawn or the device is disconnected.

Apple App Access And Consent

Where Apple requires age or guardian approval checks, the iPhone app uses Apple’s age and permission interfaces on your device. Your age range, date of birth, age-verification method, and guardian identity are not sent to NexusHealing. Separately, while you are signed in, the app sends a randomly generated app device identifier, its app version and build, and an Apple-signed record of the app download to our server. This access check works independently of optional push notifications and usage analytics.

We verify Apple’s signature and app identity to manage app access and respond if Apple withdraws app consent. We retain a keyed hash of the Apple transaction identifier, a hashed device identifier linked to your NexusHealing account, the verified Apple environment, app and build versions, access status, and verification, registration, and withdrawal times. We do not store the raw signed Apple transaction. These records are used for app access and security.

Optional Portal Usage Analytics

NexusHealing asks before collecting first-party portal usage analytics. If you allow it, we record high-level events such as a visit or app launch, pages opened, navigation and feature buttons used, form-submission occurrence, media start or completion, engaged time, relevant course/book/session numeric identifiers, platform, app version, and time. These records are linked to your NexusHealing account so we can understand feature adoption, improve the portal, and offer support.

This analytics system does not record what you type, search or question text, message contents, card details, raw URLs, mouse coordinates, IP addresses, or advertising identifiers. We do not combine this data with information from other companies for targeted advertising or advertising measurement, share it with data brokers, or sell it. This is not cross-company tracking as Apple defines that term.

You can decline without losing portal features. You can change your choice from Profile & Records → Usage analytics privacy. Once turned off, new analytics events stop. Existing usage events are deleted automatically after 13 months or earlier when applicable to an account-deletion request.

Email And Text Notifications

If you opt into SMS/text notifications, NexusHealing may send recurring transactional messages related to your account, bookings, sessions, events, reminders, purchases, portal updates, and support responses. The SMS program does not include marketing or promotional texts. Message frequency varies. Message and data rates may apply. Consent is not required to purchase from NexusHealing.

You can opt out at any time by replying STOP or by turning off text notifications in account settings when available. For support, reply HELP or email info@nexushealing.org. You can manage email preferences in Profile & Records.

NexusHealing does not sell or rent your phone number, SMS opt-in status, or SMS consent. We share those details only with providers needed to operate the messaging program, and not for their own marketing.

Service Providers And Sharing

We share information only as needed with service providers that help operate NexusHealing or when required by law. Depending on the feature you use, these may include our hosting and security providers; Stripe for payments; Brevo for email; Telnyx and telecommunications carriers for text messages; Apple for mobile push delivery and app distribution (and Expo for notification registrations from older app versions while those registrations remain active); Google for optional calendar connection; Zoom for sessions; and OpenAI for Nexus responses, form drafts, and generation of selected voice-guidance recordings. Their processing is governed by contracts and their privacy terms. We require providers to protect information and use it only for the service they supply to us.

We do not sell personal information. We do not share personal information for third-party targeted advertising.

AI-Generated Content And Voice Guidance

Some NexusHealing features use artificial intelligence to generate responses, form drafts, or voice guidance. Some voice-guidance recordings use AI-generated voices.

Information you submit to features such as Nexus or form drafting may be sent to OpenAI to produce the requested response or draft. That information is processed to provide the feature you choose to use, as described in this policy.

Data Storage, Security, And Retention

Data is stored and processed through NexusHealing infrastructure and trusted providers. We use reasonable administrative, technical, and organizational safeguards, including access controls and secure transmission. No online service can guarantee perfect security.

We keep account, course, book, booking, communication, and support information while your account is active and as needed to provide the service. Optional portal usage events are kept for no more than 13 months. Notification registration and delivery records are kept while needed to deliver and troubleshoot notifications. Purchase, tax, fraud-prevention, signed-agreement, and transaction records may be retained longer when required for legal, accounting, safety, dispute, or enforcement purposes. Nexus conversation and review records may remain available until they are deleted under an applicable account request or a separate retention process.

Account Deletion And Your Rights

You can request complete account deletion without contacting support by signing in and using Profile & Records → Delete Account. We may require you to re-enter your password to protect the account. NexusHealing begins processing an authenticated request promptly, without a mandatory waiting period, and completes deletion or irreversible anonymization within 30 days. We will remove portal access and personal data that is not subject to a permitted retention requirement. Records we must retain are isolated and used only for the required legal, accounting, security, dispute, or safety purpose. We provide confirmation when processing is complete.

You may also request access to or correction of personal information, or ask questions about a request, by emailing info@nexushealing.org. Depending on where you live, you may have additional privacy rights and the right to appeal a response.

Children's Privacy

Our services are intended for people aged 18 and older. They are not directed to children, and we do not knowingly collect personal information from a child without appropriate authorization.

Educational And Wellness Notice

NexusHealing content and tools are for education, personal development, and wellness. They are not medical advice, diagnosis, treatment, or emergency services. Contact a qualified healthcare professional for medical or mental-health concerns and local emergency services for an emergency.

Changes

We may update this policy as the service changes. The date at the top shows the most recent revision. Material changes will be communicated when required.

Contact

Questions can be sent to info@nexushealing.org. App help is available at nexushealing.org/app-support.